PRIVACY POLICY
This Privacy Policy is prepared by GRACE HALTERS and whose registered address is 2-12 ESK COURT, CARBROOK, QLD, AUSTRALIA, 4130. (“We”) are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
​
This policy sets out how we process any personal data we collect from you or that you provide to us through our website and social media sites. We confirm that we will keep your information secure and that we will comply fully with all applicable AUSTRALIAN Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit our sites. By submitting information you are accepting and consenting to the practices described in this policy.
Types of information we may collect from you
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect e-mail address, connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (WE NOT NOT RECORD OR STORE CREDIT CARD DETAILS), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
When you conduct a transaction on our website, fill in a form on our website, social media sites or in an advertisement, as part of the process, we collect the personal information you give us, such as (but not limited to) your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
​
-
To provide and operate the Services;
-
To provide our Users with ongoing customer assistance and technical support;
-
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
-
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
-
To comply with any applicable laws and regulations.
-
To follow up on forms submitted through advertising or social media.
How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
​
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Disclosure of your information
Any information you provide to us will either be emailed directly to us or may be stored on a secure server.
​
We do not rent, sell or share personal information about you with other people or non-affiliated companies.
​
We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities unless required by law or other regulations.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
​
WE NOT NOT RECORD OR STORE CREDIT CARD DETAILS
​
Your rights – access to your personal data
You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to gracehalters@gmail.com OR natagrobbelaar@gmail.com. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).
​
If you don’t want us to process your data anymore, please contact us at
gracehalter@gmail.com or send us mail to: 2-12 Esk Court, Carbrook. QLD, Australia, 4130